Company: Arizona State University
Location: Phoenix, AZ
Employment Type: Full Time
Date Posted: 06/27/2022
Expire Date: 08/27/2022
Job Categories: Information Technology
Arizona State University
Design & Transition
For the last 7 years in a row ASU has been recognized by US News & World Report as the most innovative University. The University Technology Office (UTO) develops, operates, supports, and advises on innovative technology used by ASU to advance discoveries and the student experience. The UTO is seeking a driven IT professional to work on the Managed Environment Services team as part of a group providing customer support, guidance, and oversight to a number of different technology situations. This person will coordinate with associated IT teams to provide management of IT systems leveraged by the University Police Department for critical operations. The Systems Analyst will develop strategic partnerships with the Police Department and their vendors to implement and support IT solutions.
The Systems Analyst provides support to users of information technology tools. Work typically involves a combination of providing expert advice and troubleshooting on one or more software products; administering and maintaining share-use systems; communicating with and providing instruction to users and user groups on technology topics; and evaluating, recommending, and installing technological solutions to new problems or situations.
As with everyone in the UTO family, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our UTO Positive Core.
ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
$58,824 - $70,000 per year; DOE
Consults with users and Information Technology personnel in solving problems relating to existing system policies, procedures, operations and/or technical systems and implements approved solutions.
Acts as the liaison between system users and computer services.
Consults with users on the development and implementation of new systems, including requirements, definition, design, installation and testing.
Coordinates and supervises initial implementation of new systems and assists with necessary training of personnel to effect system changes.
Analyzes and identifies policies, systems or procedures which can be improved and recommends appropriate changes to management.
Reviews system control and management reports to maintain system integrity and to assist in problem resolution.
Assists in the implementation of new or revised business procedures.
Assists with the analysis of systems impacting various users and assists to reach a consensus of opinion on the best approach.
Prepares management analyses and reports; coordinates the development of systems and procedure manuals.
Coordinates periodic reviews of current systems to ensure complete implementation.
Conducts interviews with supervisors, managers and staff personnel during the information gathering phase of system development.
Provides training for new and revised procedures as required.
Takes responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in UTO/ASU events and programs. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Advances our UTO Affirmative Pledge.
Assumes or coordinates other duties as assigned or directed.
Bachelor's degree in Computer Technology or related field AND two (2) years experience providing information technology services; OR, Six (6) years experience providing information technology services; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.
Experience in public safety.
Knowledge of police or fire department operations and dispatch preferred.
Experience with Windows and Linux systems administration.
Exposure to administration of modern application architectures.
Familiarity with enterprise storage offerings including on-prem, cloud, and hybrid.
Familiarity with networking and firewall administration.
Ability to communicate complex technical information to diverse populations of varying technical proficiencies.
Ability to translate user needs into technical solutions.
Experience building both formal and informal professional networks.
Experience maintaining cooperative and collaborative working relationships with clients and among team members.
Experience translating up-to-date information into continuous improvement activities that enhance performance.
Experience making decisions in a changing environment and anticipating future needs.
Experience in voluntarily identifying and addressing existing and potential obstacles, issues, and opportunities.
Evidence of effective verbal and written communication skills.
Experience with handling sensitive issues and information with confidentiality and discretion.
Experience working independently, following directions, multitasking, providing attention to detail, and handling projects with tight deadlines.
Knowledge of the risks and opportunities involved in the use of various technologies.
Knowledge of ASU including policies, relationships, dependencies, and the ability to identify key individuals within various business units.
Knowledge of the UTO Service and Product catalog and the various support teams within UTO.
Knowledge of project management principles a plus.
Ability to model empathy, compassion and emotional intelligence
Experience working in a values-led organization, emphasizing diversity, equity, inclusion and belonging
Ability to help foster a safe psychological space for all teammates where everyone can thrive
Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs
Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing.
Use office equipment including a desktop or laptop computer.
Use effective communication skills to perform essential duties.
Regular review of completed tasks.
The University Technology Office (UTO) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation
UTO is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.
Why join us?
Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.
Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.
Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The UTO fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.
Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with UTO means you have the capacity to improve many lives and entire communities.
World-class, low cost education. Our professional development is built in! UTO encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Exposure to industry giants. UTO partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.
Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.
Applicant must be eligible to work in the United States.
If you are an ASU internal applicant, please click on the ASU Employees link located on the Careers at ASU webpage to apply.
ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.
Only electronic applications are accepted for this position.
IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.
To apply please go to www.asu.edu/asujobs/ see Req Id# 80639BR
Company Name: Arizona State University
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.