Company: Nestle Location: Solon, OH Employment Type: Full Time Date Posted: 11/28/2021 Expire Date: 01/25/2022 Job Categories:
Customer Service and Call Center, Internet/E-Commerce, Sales, Transportation, Logistics, Research & Development, Web Technology
Co-Managed Inventory Specialist
Foods people love. Brands people trust. And a career that nourishes your future like no other. At Nestlé , we provide high-quality products that are essential to living well. As individuals and teams, we embrace leadership, make important contributions, and support each other's professional development. Join the world's leading nutrition, health and wellness company, and deliver the satisfying foods that help people around the world through every phase of life.
POSITION SUMMARY: The Co-Managed Inventory (CMI) Specialist serves as the primary point of contact and advocate for CMI customers. This position is responsible to efficiently manage the customer replenishment process and to consistently deliver customer satisfaction. Work schedule will be Sunday-Thursday.
PRIMARY RESPONSIBILITIES: • Manage Customer Inventory and Service: • Drives customer satisfaction by consistently delivering high quality service • Tracks product flow from origin to final delivery using Web-based portals • Verifies customer and order information for correctness and collaborates with business partners for corrections • Review customer replenishment systems to obtain information from all relevant sources. • Monitors and reviews information from materials, or events, to detect and mitigate problems. • Interprets data on logistics, such as reliability, distribution, supply chain constraints, or transportation. • Optimizes distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics • Drives a Continuous Improvement culture by consistently leading and participating in projects that eliminate waste. • Executes and action against customer specific reporting such as OTIF, WOS and Unfilled. • Reviews customer fines and submits exemptions to remove fines for reasons not within Nestle control Order Filtering: • Regularly monitors open orders according to the Daily Activity Schedule • Collaborates with customer or cross functional business partners to resolve blocked orders within SLA • Optimizes orders for logistical efficiency (e.g. maximize truck payload) Returns and Refusals: • Be principal customer contact for capturing, creating and registering all return requests • Assesses compliance of Return Requests according to Market Return Policy Conditions • Obtains authorization from Sales for return requests that exceed Market Return Policy Thresholds • Coordinates destruction or donation of goods when physical return is not warranted • Analyzes reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future Billing: • Collaborates with Billing in the resolution of billing issues that require customer contact
Additional Responsibilities: • Collaborates with key stakeholders and business partners to ensure the quality of processes are aligned to meet the business and customer needs • Reviews service levels weekly with stakeholders • Provides 360° visibility on status of orders to customers and internal teams • Applies appropriate root cause reason codes following global Reason Code Methodology • Drives and encourages continuous improvement
REQUIREMENTS AND MINIMUM EDUCATION LEVEL: • Undergraduate degree strongly preferred • Availability / flexibility to work different shifts based on customer geography/time zone; or 7 day operations
EXPERIENCE: • 2 years’ experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)
SKILLS: • Excellent written and verbal communication skills • Excellent analytical aptitude with a proven ability to analyze/interpret data • Well-organized, methodical thinker with excellent decision-making skills • Strong and creative problem-solving skills • Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) • Intermediate Level Excel skills, including experience working with large data-sets and familiarity with creating & using v-lookups and pivot tables. • Proficiency in SAP, BW and Business Objects preferred • Ability to work in a fast paced environment and handle multiple priorities • Ability to work independently with minimal supervision
OTHER PERSONAL QUALITIES: • Strong Customer Service mindset and passion for delighting customers internally and externally • Demonstrates a strong desire to develop trust and long term relationships • Proactively seeks continuous process and service improvements • Strong result-orientation
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.