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|Student Records and Services Assistant|
Company: University of Miami Health System
Location: Coral Gables, FL
Employment Type: Full Time
Date Posted: 10/19/2021
Expire Date: 12/19/2021
Job Categories: Education
Student Records and Services Assistant|
The Enrollment Management Department has an exciting opportunity for a full-time Student Records and Services Assistant to work in the Coral Gables Campus.
The Student Records and Services Assistant is responsible for reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a studentís official enrollment records using the Universityís student information systems. They receive, review and address a variety of inquiries, to include requests for information and/or service, grievances, etc. and follow-up on customer concerns via email, telephone and/or regular mail.
CORE JOB FUNCTIONS
� Process all documents and files for all undergraduate student records, from the first point of contact through enrollment. This includes ensuring records are appropriately captured, processed, indexed, transferred, and accurately recorded in the Universi tyís student information systems, including Slate, PeopleSoft/CaneLink, and other systems used.
� Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.
� Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed.
� Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
� Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
� Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets.
� Ensures that student records are kept secure and confidential and are accuratel y recorded in the Universityís student information system(s).
� Understand and communicate important concepts related to records management and utilize a practical approach for ensuring that student records are accurately maintained.
� Regularly review and manage mismatched records in application staging queues, suspense tables, and process change requests from EM functional personnel.
� Scan and index all documents and files related to undergraduate student records and ensure that checklists are updated in the student information system accordingly.
� Maintain and update checklists once documents and files are transferred to the student information system Address student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments.
� Process refunds of application and enrollment fees, as necessary
This lis t of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
High School diploma or equivalent
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
� Ability to communicate effectively in both oral and written form.
� Ability to recognize, analyze and solve a variety of problems.
� Ability to process and handle confidential information with discretion.
� Proficiency in computer software (i.e. Microsoft Office).