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Featured Employers
Field Service Coordinator
Company: Beckman Coulter Diagnostics
Location: Indianapolis, IN
Employment Type: Full Time
Date Posted: 11/08/2021
Expire Date: 12/08/2021
Job Categories: Customer Service and Call Center, Engineering, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Research & Development, Medical
Job Description
Field Service Coordinator

Wondering whats within Beckman Coulter Diagnostics? Take a closer look.

At first glance, youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Were building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Field Service organization ensures that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner. As a Field Service Coordinator you support the Service Organization and Beckman Coulter Customers.

This includes but is not limited to the following responsibilities:

  • Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists.
  • Use Service Max / Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
  • Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
  • Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support.
  • Assist with the closure of service jobs as needed in order to invoice customers timely.
  • Adhere to compliance requirements at all times
  • Highly effective and demonstrated Time Management and Personal Organization.
  • Familiarity with standard Computer Administrative Tools (Windows, MS Office).
  • Knowledge of Oracle is preferable although not required.
  • Proven ability to thrive in a fast paced, ever changing team environment.
  • Excellent communication skills to include proven professional, conflict management, and persuasion skills.
  • Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
  • A Do It Now mindset coupled with a strong sense of accountability.
  • Ability to work a set 9 hour shift anytime between 6am 8pm.
  • High School Degree or equivalent with 4+ years relevant experience - OR - Bachelors Degree or experience in customer service, call center or coordination environment preferred.

Job Requirement

  • High School Degree or equivalent, with no less than 4+ years of related experience. Preference will be given to those candidates who possess recent experience in customer service or a coordination/dispatching environment.
  • Ability to work effectively and possess demonstrated time management and strong personal organization.
  • Knowledge of standard Computer Administrative Tools (Windows, MS Office).
  • Knowledge of Oracle/Service Max or similar SMS is desired.
  • Ability to thrive in a fast-paced, ever changing team environment.
  • Skilled at conflict resolution and possess the ability to effectively build consensus amongst peers.
  • Demonstrated critical thinking and problem solving skills to drive to root cause.
  • Strong attention to detail, while multi-tasking, to achieve quality on-time completions of tasks.
  • A Do It Now mindset coupled with a strong sense of accountability.
  • General understanding of service support operations and ability to foster relationships across functions.
  • Ability to work a set 9 hour shift anytime between 6am 8pm.

When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why well empower you to push the boundaries of whats possible.

If youve ever wondered whats within you, theres no better time to find out.

When you join us, youll also be joining Danahers global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, youll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID19 as a condition of employment, subject to reasonable accommodation as required by law.


Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If youve ever wondered whats within you, theres no better time to find out.

Contact Information
Contact Name:
Company Name: Beckman Coulter Diagnostics
Phone Number:
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Website: https://jobs.danaher.com/global/en/...
Company Description:

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