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Featured Employers
Personal Technology Specialist
Company: Azusa Pacific University
Location: Azusa, CA
Employment Type: Full Time
Date Posted: 09/25/2021
Expire Date: 11/25/2021
Job Categories: Education
Job Description
Personal Technology Specialist
Required Education

Bachelor degree in Computer Science/Information Technology or equivalent experience required.

CompTia A+ certifications preferred.

Required Experience

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Minimum 1-2 years of maintaining PCs, Macs, desktops, and laptops.

Primary Duties/Essential Functions

Work with the team to continually improve and provide ownership of the teamís products

Support APUís HP and Apple computer fleet and other personally owned devices, including troubleshooting, diagnosing, imaging, repair, and inventory

Support APUís HP printer fleet including basic maintenance and troubleshooting

Setup, configure, and maintain both PC and Macintosh desktop and laptop computers based on customer request

Teach student technicians in proper repair and troubleshooting techniques

Mentor student employees in a wide range of IT support topics

Create and maintain support procedures and documentation

Promptly respond to and resolve customer problems related to the operation of all application software and operating system
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Actively respond to and communicate with customers in a timely manner in regards to the status of their support

Maintain a safe and secure environment for customer property and data

Attend and participate in IMT forums and meetings

Stay current on emerging trends in computer hardware and software

Perform other duties as assigned

Skills

Must possess exceptional problem solving and analytical skills

Strong teamwork skills

Knowledge on a range of hardware and software

Ability to perform time consuming, repetitive tasks

Effective written and oral communication skills

Ability to manage several tasks simultaneously

Ability to read and understand technical materials

Ability to memorize commands and stay on task without constant supervision

Establish and maintain relationships and t
o wo
rk effectively with students and the public

Knowledge of inside workings of Windows & Macintosh operating systems

Familiar with using the Internet to quickly find information and solution to problems.

Must have a high level of independence, show initiative, and maintain a motivated attitude

Must be self-motivated and results driven

Displays accuracy and integrity of work that will represent the mission and values of the IMT group.

This position requires someone who is totally committed to excellence in customer service.

Mental Demands

IMT Profile

Influence of Results: This person must recognize that internal customers are critical to the success of IMT at APU. This requires the person to be well organized, and have an extremely high work ethic.

This person will participate in aligning and organizing project and persona
l work
items with communicated team priorities.

Must have a service oriented mindset with the ability to organize, prioritize, and delegate tasks while transferring knowledge and expertise to empower clients and users

This person must be in agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

This position requires someone who is totally committed to excellence in service, and has a good understanding of APUís overall business, business structures, and business practices.

This position requires acceptance of APUís Christian ethos as encapsulated in the Four Cornerstones.

To enable IMT services to operate normally at all times, this person is required to be available by telephone for management, consultation, and liaison with support, development and technical staff after normal working hours and on weekends. This may require considerable onsite
presenc
e to manage emergency situations.

Physical Demands

Ability to lift, pull, grasp, bend to lower file drawers and reach to top of 4 drawer file cabinet

Ability to lift up to 50 lbs

Repetitive keyboard work

Telephone usage-hearing and speaking. Intermittent sitting and standing.

Ability to conduct business at other offices on campus

Some climbing of ladders

Visual Demands

Computer monitor and reading.

Environment

Pleasant office setting, comfortable temperature.

Technologies

Proficient in Google Apps for collaboration, Microsoft Office, and other cloud based productivity tools.

Work management, support ticketing, development and issue tracking tools such as JIRA and Ze
ndesk.>
Technical collaboration tools such as Wiki, chat, activity streams etc.

Compensation

Grade 10: $25.94-$33.72/hourly

Salary will be commensurate with qualifications, experience, and internal equity.
Contact Information
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