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Featured Employers
SERVICENOW PLATFORM ENGINEER
Company: Arizona State University
Location: Tempe, AZ
Employment Type: Full Time
Date Posted: 04/16/2021
Expire Date: 06/16/2021
Job Categories: Other
Job Description
SERVICENOW PLATFORM ENGINEER
ServiceNow Platform Engineer

Arizona State University

UTO Service Mgmt Engineering

Campus: Tempe

67161BR

Job Description

ASU, a leading innovator in Higher Education, is looking for a dynamic individual to join our Service Management Engineering team, developing applications and workflow driven solutions in the ServiceNow platform. This is an essential enterprise service, supporting University business automated workflows to delivery exceptional customer experiences. Successful candidates are those demonstrating operational excellence and a passion for customer service.

The position is a system analyst role collaborating with product and services owners to deliver exceptional technical solutions and support in the ServiceNow platform. ASU’s University Technology Office has over 600 employees, offering a variety of career paths in a high-energy working environment. The technology initiatives we’re engaged in are transformative and unprecedented in Higher Education. Consider taking the step and joining the Sun Devil family!

As with everyone in the UTO family, culture and communications are core responsibilities in this role.

Salary Range

Depends on experience

Close Date

29-April-2021

Essential Duties

As a system analyst in the Service Management Engineering team, you will have the opportunity to work a diverse customer base to promote the adoption, optimization, and improvement of service management solutions in the ServiceNow platform.

Responsible for analysis, design, development, documentation and implementation of solutions to improve service reliability and performance of the ServiceNow environment.
Design, build, and support service catalog items in the ServiceNow platform.
Collaborate with service owners to determine opportunities to optimize workflows and improve service delivery.
Create, update, maintain and promote technical and non-technical documentation
Administer university service management platforms
Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in UTO/ASU events and programs.

Minimum Qualifications

Bachelor's degree in Computer Technology or related field AND two (2) years experience providing information technology services; OR, Six (6) years experience providing information technology services; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.

Desired Qualifications

Foundational knowledge of ServiceNow administration and development
Experience designing and implementing technology solutions in a Saas platform
Experience in building, managing, optimizing workflows to facilitate business processes
Experience in working closely with stakeholders and development teams to accelerate delivery and adoption of technical solutions in the ServiceNow platform
Experience in diagnosing complex systems issues with multiple influencing factors
Experience in managing and organizing development projects aligned with Agile methodologies and SCRUM practices
Experience with one or more of the following ServiceNow suites:
ITSM
CMDB (CSDM)
Cloud Management
Scoped Application Development
Customer Service Management
Relational database knowledge or experience.
Experience working with RESTful APIs
Experience with scripting languages and scripting frameworks (e.g. JavaScript, Powershell, Python, AngularJS)
Experience in modeling empathy, compassion and emotional intelligence
Experience in helping foster a safe psychological space for all teammates where everyone can thrive
Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment
Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%)
Required to stand for varying lengths of time and walk moderate distances to perform work (10%).
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%).
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

Department Statement

The University Technology Office (UTO) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicant must be eligible to work in the United States; ASU UTO will not be a sponsor for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to www.asu.edu/asujobs/ see Req Id# 67161BR
Contact Information
Company Name: Arizona State University
Website: https://sjobs.brassring.com/TGnewUI...
Company Description:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 80,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
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