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Senior Operations Reliability Lead
Company: Amazon AWS
Location: Virtual, US
Employment Type:
Date Posted: 03/31/2021
Expire Date: 11/12/2021
Job Description
Senior Operations Reliability Lead


At Amazon Web Services (AWS), were building out our team to help our Global Financial Services (GFS) customers plan, build and mature their ability to ensure their Production environments and applications running on AWS meet their intended business outcomes and are resilient.

A Principal Reliability Lead assists Financial Services and other enterprise level customers in creating a resilient ongoing run function for their cloud environment, by leveraging automation, production KPIs, predictive analytics, AI/ML. They help customers to increase their resiliency posture in architecture, operations and testing. This person will be the thought leader within GFS, setting and implementing strategy, deploying best practices, architecture & design approaches.

The consultant works with the customers development, SRE, operations, change, and service management teams to identify, define, and build the expected operational resiliency. They will focus on and set best practices, direction, and drive resiliency for their most critical workloads. They will be responsible for defining & driving proactive consulting engagements for our most demanding workloads.

As Principal Consultant you will lead complex projects with autonomy and discretion, often involving multiple Amazon and customer teams. You will work with customers and partners in bringing our consulting offerings to the market through direct and 1 to many interactions.
We are looking for:
Passionate operations advocate of Cloud technologies looking to work on strategic, enterprise level customer AWS projects
Seasoned leaders who have been hands-on, production experience and can provide thought leadership, architectural definition and direction. A passion for resiliency and reliability
Deep understanding and embracing of operational KPIs, defining and using KPIs to drive continuous improvement, automation, proactive support models

Cloud transformation leaders wanting to go deep on cloud operating models, operations capabilities as they relate to system resiliency and build repeatable offerings for our consultants.

Collaborate with other specialist consultants, account and sales teams, Engagement Managers, and training and support teams to help customers and partners build production ready environments on AWS
Solutions - Define consulting offerings and deliver on-site Professional Services engagements with partners and customers
Delivery - Engagements include on-site, semi-remote or remote projects to plan, build and mature AWS operations capabilities
Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps
Partnering Work with new vendors to help them become MSPs and enable and upskill existing partners

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organizationleaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. As such, this is a customer facing role in a hybrid delivery model. Project engagements include remote delivery methods and onsite engagement that will include travel to customer locations as needed.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.


Experienced with building professional services offerings or reusable engagements
Deep expertise in dealing with Tier 0 / Tier 1 workloads in financial services and resiliency best practices
Understanding of enterprise IT operational capabilities examples include Change, Release, Incident Management, infrastructure management or applications management
Track record of hands-on delivery of professional services at large financial services organizations
Understanding of modern application delivery (such as , DevOps, CI\CD Pipelines etc.) methods and how to transition operations from traditional approaches to supporting product lead teams
Senior Financial Services experience, direct or as consultant


An ideal candidate can lead discussions on areas such as:
How cloud operations and infrastructure teams function, their core responsibilities and interfaces
The change in responsibility and accountability that comes with making the most of cloud transformation program
How to transition ITIL processes from on premise to Public Cloud
How to translate theoretical models into customer needs without overlooking nuance such as institutional memory and culture
Demonstrated ability to think strategically about the business, product, and technical challenges of operating enterprise production environments
Familiarity with Application Delivery frameworks and approaches (COTS, DevOps, CI/CD, Waterfall)
Understanding of a public cloud platform from an operations perspective, experience of running transactional systems at scale ($1bn+) and managing multi-service complex environments
Infrastructure delivery knowledge, skills and experience
Experience of leading teams with a mix of technical and
operational roles
One or more certification with an emphasis on public cloud (AWS Cloud Practitioner, AWS Solutions Architect Associate, AWS SysOps Administration Associate, Microsoft Certified: Azure Administrator Associate, GCP Associate Cloud Engineer etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

For employees based in Colorado, this position starts at $122,300 per year. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.

Contact Information
Company Name: Amazon AWS
Website: https://amazon.jobs/en/jobs/1484600...
Company Description:
The AWS Professional Services team is responsible for assisting enterprise customers as they shift to a cloud-based operating model and incorporate our services into their overall architecture. We work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes.

As part of the AWS Professional Services team, you'll leverage your knowledge of AWS technologies in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. You'll build repeatable solutions that accelerate the adoption of our products. You'll experience opportunities to learn and grow with a variety of customers, partners, and technology challenges, all while working alongside a motivated and diverse team. AWS is an industry leader in cloud computing with 32.4% of the market share across the global.
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