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Technical Product Manager
Company: PetSmart
Location: Phoenix, AZ
Employment Type: Full Time
Date Posted: 02/18/2021
Expire Date: 05/26/2021
Job Categories: Advertising/Marketing/Public Relations, Computers, Software, Customer Service and Call Center, Healthcare, Other, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Legal, Manufacturing and Production, Retail/Wholesale, Sales, Executive Management, Quality Control, Research & Development, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
Technical Product Manager
About the Team

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.


Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Job

PetSmart is aggressively accelerating its digital capabilities and we are looking for strong, experienced leaders who can blend strong business acumen, technical problem solving and agile execution in eCommerce environment to drive us forward.  The IT Product Manager – Digital is an exciting position responsible for leading the delivery of our ecommerce site.  We are seeking a strong technical individual who will lead agile teams to deliver projects on time with a high degree of quality while ensuring that daily operations of the application are stable.  Successful candidates must be able to communicate clearly and effectively to technical, business, creative and executive stakeholders. 

* Relocation Assistance Available 

Duties and Responsibilities:

  • Accountable for achieving aligned product value in the Digital/eCommerce program
  • Synthesize opportunities across your product teams as an input into a quarterly roadmap
  • Facilitates new product development and feature roadmap from planning to implementation by collaborating with cross-functional teams, including IT, Marketing, eCommerce, Customer Service, Merchandising, Analytics/Testing and Legal.
  • Manage a team of product analysts to prioritize sprints that deliver business value, improve team processes, and grow talent
  • Provide oversight of our product release schedule for all Petsmart.com initiatives
  • Work closely with business stakeholders, Engineering, QA, UX and cross-functional partners to deliver a valuable, high quality product
  • Partner with business stakeholders to determine the objectives, key results, and requirements of the program
  • Develop complete, accurate, unambiguous requirements/stories in support of the program
  • Serve as a point of escalation for Operational incidents
  • Manage risks and resolve issues affecting scope, quality, and schedule
  • Lead the team to work in a collaborative, customer-focused environment
  • Develops relevant artifacts for communication, direction, delivery, quality, and solutions
  • Stay up to date on industry trends to provide insights and recommendations for the roadmap


Required Skills/Experience:

  • 5+ Experience leading digital product teams to deliver business value, ideally in an omnichannel retail environment
  • System thinker who is able to understand and discuss high level system diagrams to understand impact on solution design
  • Strong understanding/experience in modern web development and ecommerce architecture
  • Technical delivery experience in an agile environment
  • Understanding of the interplay between QA automation and continuous integration/continuous delivery
  • Interpersonal skills - strong partnering/relationship building abilities and effective communication with small and large groups
  • Ability to understand technical concepts and evaluate tradeoffs
  • Ability to thrive in an ambiguous, fast-paced environment operating at both a strategic and tactical level
  • Familiarity with major ecommerce platforms like Salesforce Commerce Cloud (Demandware), Hybris, Magento, ATG, etc.
  • Excellent written and verbal communication skills
  • Bachelor's Degree in Business/Computer Science/MIS or commensurate work experience expected
  • Understanding of modern software development and QA best practices
  • Experience with JIRA and related product development software

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Contact Information
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