Home Lending Revenue & Pricing Leader in Chandler, AZ
Technical Product Manager
Company: PetSmart Location: Phoenix, AZ Employment Type: Full Time Date Posted: 02/18/2021 Expire Date: 05/26/2021 Job Categories:
Advertising/Marketing/Public Relations, Computers, Software, Customer Service and Call Center, Healthcare, Other, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Legal, Manufacturing and Production, Retail/Wholesale, Sales, Executive Management, Quality Control, Research & Development, Medical, Web Technology, Nonprofit and Volunteer Services
Technical Product Manager About the Team
It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents. Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.
Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.
About the Job
PetSmart is aggressively accelerating its digital capabilities and we are looking for strong, experienced leaders who can blend strong business acumen, technical problem solving and agile execution in eCommerce environment to drive us forward. The IT Product Manager – Digital is an exciting position responsible for leading the delivery of our ecommerce site. We are seeking a strong technical individual who will lead agile teams to deliver projects on time with a high degree of quality while ensuring that daily operations of the application are stable. Successful candidates must be able to communicate clearly and effectively to technical, business, creative and executive stakeholders.
* Relocation Assistance Available
Duties and Responsibilities:
Accountable for achieving aligned product value in the Digital/eCommerce program
Synthesize opportunities across your product teams as an input into a quarterly roadmap
Facilitates new product development and feature roadmap from planning to implementation by collaborating with cross-functional teams, including IT, Marketing, eCommerce, Customer Service, Merchandising, Analytics/Testing and Legal.
Manage a team of product analysts to prioritize sprints that deliver business value, improve team processes, and grow talent
Provide oversight of our product release schedule for all Petsmart.com initiatives
Work closely with business stakeholders, Engineering, QA, UX and cross-functional partners to deliver a valuable, high quality product
Partner with business stakeholders to determine the objectives, key results, and requirements of the program
Develop complete, accurate, unambiguous requirements/stories in support of the program
Serve as a point of escalation for Operational incidents
Manage risks and resolve issues affecting scope, quality, and schedule
Lead the team to work in a collaborative, customer-focused environment
Develops relevant artifacts for communication, direction, delivery, quality, and solutions
Stay up to date on industry trends to provide insights and recommendations for the roadmap
5+ Experience leading digital product teams to deliver business value, ideally in an omnichannel retail environment
System thinker who is able to understand and discuss high level system diagrams to understand impact on solution design
Strong understanding/experience in modern web development and ecommerce architecture
Technical delivery experience in an agile environment
Understanding of the interplay between QA automation and continuous integration/continuous delivery
Interpersonal skills - strong partnering/relationship building abilities and effective communication with small and large groups
Ability to understand technical concepts and evaluate tradeoffs
Ability to thrive in an ambiguous, fast-paced environment operating at both a strategic and tactical level
Familiarity with major ecommerce platforms like Salesforce Commerce Cloud (Demandware), Hybris, Magento, ATG, etc.
Excellent written and verbal communication skills
Bachelor's Degree in Business/Computer Science/MIS or commensurate work experience expected
Understanding of modern software development and QA best practices
Experience with JIRA and related product development software
About the Culture
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet friendly environment, bring your pets to work!
A work-life balance and family events such as movie nights, art events and holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
Starbucks cart—productivity at its finest!
“Lil’ Paws” learning center and onsite daycare facility