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Generalist - Customer Delivery Architect
Company: Amazon AWS
Location: Virtual Location - New York, NY
Employment Type:
Date Posted: 12/02/2020
Expire Date: 06/04/2021
Job Description
Generalist - Customer Delivery Architect


Alexa, help me transform and optimize my business leveraging AWS from a people, process AND platform perspective! AWS is known for its unwavering customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to complement the new cloud paradigm.

AWS Professional Services team members leverage their deep knowledge of AWS technologies in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. Helping make customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives our teams to explore new frontiers in leveraging AWS for our customers.

The Customer Delivery Architect (CDA) is a new growth role within the Professional Services umbrella, and is principally oriented around a qualify-deliver-manage model. The CDA is responsible for partnering with a Professional Services leaders to dive deep into a customers business challenge, to collaboratively propose and pre-qualify a particular set of outcomes that would result from a formal Professional Services engagement. Thereafter, the CDA remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.

This is not a pure consultant role, nor is it a pure selling role. It is an individual with a unique hybrid of AWS platform expertise and hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.

Do you have what it takes to bring yourself, your customers, and your team to the next level?

As a key member of the Account and Professional Services Go-To-Market teams, ensure success in designing, building, optimizing, transforming or otherwise migrating applications, software, and services on the AWS platform
Educate customers on the value proposition of AWS
Participate in deep architectural discussions and design exercises to create world-class solutions built on AWS while ensuring solutions are designed for successful deployment in the cloud
Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proof of concepts
In partnership with the ProServe leadership and account team, formulate and execute a strategy to accelerate customer outcomes through the adoption of AWS in conjunction with Professional Services engagements
Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
Capture and share best-practice knowledge, sales and delivery content amongst the AWS Professional Services community

This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.


10+ years of design, implementation, or consulting experience with distributed applications
10+ years of architecture experience in infrastructure, databases, or application development
Broad-based understanding of cloud platform services, cloud-native architectures, and cloud infrastructure
Bachelor's Degree or equivalent experience


Practical knowledge of Agile project management and software development methodologies such as Scrum and SAFe.
7+ years relevant experience in technology/software sales, pre-sales, or consulting
Experience migrating or transforming legacy customer solutions to the cloud and/or operating solutions built on AWS
Expertise in DevOps, Big Data, Machine Learning, or Serverless Computing
Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell)
Demonstrated ability to adapt to new technologies and learn quickly

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us .

Contact Information
Company Name: Amazon AWS
Website: https://amazon.jobs/en/jobs/1355848...
Company Description:
The AWS Professional Services team is responsible for assisting enterprise customers as they shift to a cloud-based operating model and incorporate our services into their overall architecture. We work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes.

As part of the AWS Professional Services team, you'll leverage your knowledge of AWS technologies in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. You'll build repeatable solutions that accelerate the adoption of our products. You'll experience opportunities to learn and grow with a variety of customers, partners, and technology challenges, all while working alongside a motivated and diverse team. AWS is an industry leader in cloud computing with 32.4% of the market share across the global.
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