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Systems Analyst/Saleforce
Company: Thermo Fisher Scientific
Location: Spokane, WA
Employment Type: Full Time
Date Posted: 11/25/2020
Expire Date: 01/20/2021
Job Categories: Accounting/Auditing, Computers, Software, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Quality Control, Research & Development, Web Technology, Writing/Authoring
Job Description
Systems Analyst/Saleforce

Position Summary:

The Systems Analyst is responsible for meeting the software application service level agreements and evolving the existing software system applications and architecture in collaboration with the business end-user community. In addition, Systems Analyst serves the end-user business community and the governing corporate quality team, to ensure software solutions are well understood and built for purpose.

Key Responsibilities:

  • Assists with managing Quality Management systems: troubleshooting system configuration issues, preparing and managing quarterly releases. Escalates application or system related issues to application owner and vendor.
  • Defines and implement Quality Management System policies, implementation Standards, training content and methodology
  • Maximizes the use of all functions and features of System to benefit the organization
  • Possess a clear understanding of Systems Development Lifecycle (SDLC)
  • Coordinates and manages functional, user acceptance, validation and performance testing.
  • Secures the integrity of the Trackwise Digital Quality Management system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
  • Upgrades Quality Management system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
  • Establishes Quality Management system specifications by analyzing access, information, and security requirements; designing business unit configurations.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for coordination, configuration and implementation and delivery of business process modules (CAPA, Complaints, Supplier Audit, Document Management, Management of Change etc.) to the business within scheduled release window.
  • Possess an understanding of deviations/investigations
  • Maintains expertise in validation/compliance and develops a greater understanding of Quality Management Systems.
  • Maintains Quality Management system (MasterControl, Trackwise Digital) performance by performing system monitoring and analysis; troubleshooting system configuration issues; operating and system management; and escalating application problems to vendor.
  • Leads and coordinates multi-specialty teams from business, vendor and various IT groups implementation projects
  • Assists in preparing Functional and Technical specifications through the review process collaborating with the solutions delivery team and Subject Matter Experts.
  • Knowledge of IT Service Management (Incident Management, Change Management, Problem Management and Service Requests Management).
  • Experience with ServiceNow ITSM enterprise application


  • Bachelor’s Degree in Computer Science or equivalent combination of education and experience required
  • Demonstrated System Administration and User Management experience required
  • Technical writing and Document Management experience is a plus
  • Background in Quality Management System or Trackwise Digital is strongly desirable
  • Ability to communicate effectively on all levels within the organization
  • Experience with system support/system administration
  • Knowledge of SOAP and REST based web services technologies is a plus.
  • Familiarity with industry best practice and standards such as GxP, CMMI, SPI, GAMP, ITIL, COBIT, Risk Management and 21 CFR Part 820 Quality System Regulation
  • Excellent analytical abilities, creative problem-solving skills and strong planning and organizing capabilities
  • Ability to understand both the business and the technical aspects of the applications supported
  • Experience qualifying and maintaining a validated computer system.
  • Bachelor’s Degree in Computer Science
  • Demonstrated application administration experience
  • Must have experience with Apex Programming language in Salesforce/Force.com. Salesforce certification is strongly desirable.
  • Experience with system support/system administration
  • Ability to drive multiple initiatives in a fast-paced environment.
  • Excellent analytical and problem-solving skills, with strong planning and organizational capabilities
  • Experience with Computer System Validation (CSV) is desirable
Contact Information
Company Name: Thermo Fisher Scientific
Website: https://thermofisher.contacthr.com/...
Company Description:

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