|Technical Support Specialist|
Company: CM Group (Campaign Monitor)
Location: Remote , US
Employment Type: Full Time
Date Posted: 09/08/2021
Expire Date: 11/08/2021
Job Categories: Customer Service and Call Center
Technical Support Specialist|
CM Group has the Martech industry’s largest family of email and multichannel marketing products with 70,000+ customers and 180+ billion emails sent annually. We allow our clients to scale across brands as they grow, identifying the right solutions at every step of their journey. Bringing together a diverse group of email marketing platforms under a single umbrella, CM Group is able to offer solutions that meet the needs of every marketer. Initially, our family included Campaign Monitor, Delivra, and Emma, but we have since become home to Liveclicker, Sailthru, Selligent, and Vuture. Our vision is to be the most respected, fastest growing family of marketing technology brands in the world. We have teams all over the globe - from NYC to San Francisco, from London to New Zealand - all working together to make our vision a reality.
The right candidate will be passionate about providing excellent customer service and doing what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center or technical support experience. Technically-savvy is a must. He or she should also be highly skilled at researching, troubleshooting and solving complex issues. We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.
In This Role You Will:
-Learn the ins and outs of the application
-Answer customer inquiries by phone and email quickly and efficiently
-Manage all customer communications in a timely, accurate and friendly manner
-Troubleshoot advanced technical issues
-Collaborate with teammates on cases, resources and process improvements
Perks & Benefits:
-Competitive compensation and benefits package
-Life, AD&D, Short and Long Term Disability Insurance
-50% 401k match up to 6%
-Open Time Away
-Paid parental leave
Company Name: CM Group (Campaign Monitor)
The Company CM Group is the largest sender of personalized email on the planet. But we’re so much more than an email provider or cross-channel marketing hub. We’re committed to creating true partnerships with our clients, not just being another vendor. Working with some of the biggest names in ecommerce and publishing, we help deliver the end consumer experiences for billions of individuals globally across email, mobile apps and web. CM Group is a world-class portfolio of technology products including Campaign Monitor, Delivra, Emma, Liveclicker, and Vuture. Our mission is to be the most respected, fastest growing marketing technology company in the world. We have teams all over the globe — from NYC to San Francisco to London to New Zealand — making it a reality.