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Featured Employers
Manager End User Collaboration Services
Company: Johnson & Johnson
Location: Raritan, NJ
Employment Type: Full Time
Date Posted: 09/04/2021
Expire Date: 11/03/2021
Job Categories: Advertising/Marketing/Public Relations, Healthcare, Practitioner and Technician, Information Technology, Sales, Executive Management, Medical, Energy / Utilities
Job Description
Manager End User Collaboration Services

Johnson & Johnson is recruiting for a Manager, End User Collaboration Services to be based in Raritan, NJ. This role will support the overall strategic direction and framework as an individual contributor and person of influence, focused on Real-time Communications and Collaboration. This role is for a leader with vision that brings technical skills and knowledge to the team and leads through influence. The team is a dynamic, constantly evolving and innovative. This role requires strong leadership and a calm during the storm persona that promotes end user understanding and experience.

Nothing is more important than the health and well-being of those we love. That’s why the Johnson & Johnson Family of Companies for more than 125 years has committed itself to caring for people. This commitment—a legacy of our founders and a very real motivating force among our employees—is embodied in Our Credo, which speaks to “our first responsibility” to the doctors, nurses, patients, the mothers and fathers and all who use our products. In today’s highly competitive global marketplace, it is also essential that we focus on the critical drivers of our future growth: to create value through innovation, to extend our global reach, with local focus, to execute with excellence in everything we do and to inspire leadership with purpose among the people who carry on the Johnson & Johnson legacy.

 By caring, one person at a time, we aspire to help billions of people live longer, healthier, happier lives. There is no company better positioned to achieve this aspiration than Johnson & Johnson. We embrace innovation—bringing ideas, products and services to life to advance the health and well-being of people around the world. We believe in collaboration, and that has led to breakthrough after breakthrough, from medical miracles that have changed lives, to the simple consumer products that make every day a little better. Our over 125,000 employees in 60 countries are united in a common mission: To help people everywhere live longer, healthier, happier lives.

Responsibilities

We are looking for a person that partners with peers across IT and Business to drive adoption of new solutions to fix real world problems and deliver value to the business. This role will act as liaison between our technical teams and the Business Technology and Product Line Organizations to gain support of our services. You will effectively motivate, challenge, and inspire others, while identifying strengths and areas of opportunity for growth.

We need a skilled leader that can quickly assimilate data, determine insights, dive into issues and coach / develop colleagues and the business while providing support for critical issues. Additionally, you should be confident in your capacity to collaborate with executive level personnel to provide insights to complex issues. It is a key component of this position is to see a problem through to resolution, generate an action plan and execute an improvement plan. Your skills will be used to investigate trends in problem areas including usage data, demographics, help desk tickets and satisfaction surveys.


Qualifications
  • M.S./ B.S. in Computer Science, MBA or equivalent experience
  • Minimum of 10 years of overall professional IT experience
  • Minimum of 5 years of the End Users Collaboration Services experience
  • Strong IT experience and the ability to articulate the relationship between multiple technologies
  • Deep technical knowledge of usage reports and call quality metrics related to Skype for Business, MS Teams, Zoom, WebEx, Teams or Zoom Rooms.
  • Solid experience in data analytics, building user behavior models, reporting/visualization technologies to help facilitate the understanding of the running state of the art managed environments. Tools of interest include PowerBI, Tableau and Excel.
  • Proven knowledge in Automation of workflows using technologies like Microsoft PowerApps, Salesforce Marketing Cloud, etc. Including expert SQL skills, data modeling, Python & AMP script experience
  • Proficiency with relational database (e.g., SQL) and statistical analysis/programming languages
  • Ability to pull, analyze and present recommendations based on utilization of services, costs, etc.
  • Experience setting goals and metrics to guide and prioritize product roadmaps
  • Ability to clearly communicate ideas in business-friendly and user-friendly terms, influencing and presentation skills required
  • Requires collaboration, leadership and business relationship skills
  • Demonstration of time management and prioritization in fast paced environment
  • Experience in scripting technologies available within O365 space, including PowerShell modules, is preferred

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Primary Location
United States-New Jersey-Raritan-1003 US HIghway 202
Organization
Johnson & Johnson Services Inc. (6090)
Job Function
Info Technology
Requisition ID
2105963001W
Contact Information
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