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Featured Employers
Professional Services Consultant - Centralized Pharmacy
Company: Omnicell
Location: Houston, TX
Employment Type: Full Time
Date Posted: 08/03/2021
Expire Date: 11/23/2021
Job Categories: Computers, Software, Consulting Services, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Executive Management, Research & Development
Job Description
Professional Services Consultant - Centralized Pharmacy

Professional Services Consultant

The Professional Services Consultant plays a crucial role in managing the installation and implementation of Omnicell systems after the sale of a system. The Professional Services Consultant, in conjunction with, the Project Support Manager are the primary customer contact onsite during the project execution phase.This is a remote position.

Responsibilities:

  • Manage all implementation activities of projects in accordance to timelines agreed upon by customer and Omnicell project manager.
  • Exposure to managing multiple projects concurrently.
  • Subject matter expert and product consultant
  • Assist in customer escalations
  • Manage and report project status updates to project manager or lead
  • Conduct clinical workflow analysis and consulting based on Omnicell solution. Including clinicians and individual departments (Nursing, Pharmacy, OR, MM, etc.)
  • Assist in development, and mentoring of Professional Service Specialists and other project team members
  • Provides input to strategic and tactical planning and high-level staffing plans
  • Execute on all aspects of complex software implementation projects and other assignments.
  • Input on project scope, forecast, resources, and deliverables within specified deadlines while continuously assessing the clients ability to change relative to the agreed scope
  • Work directly with the client project management team throughout all project phases
  • Conduct customer virtual project calls and education, as needed
  • Proactively identify significant project risks, work with project lead to develop mitigation strategies, escalate to leadership, and implement approved mitigation steps
  • Provide internal and external project status weekly reporting, ensuring all stakeholders receive the required level of detail.
  • Actively lead project update stand up meetings with the client and project team.
  • Complete weekly reports for customer projects and internal updates.
  • Review documentation and verify customer assets to provide reliable BI (Business Intelligence) to all departments in the organization

Required Knowledge and Skills:

  • Ability to facilitate in-person and virtual meetings with a high level of effectiveness
  • Strong negotiation/problem solving skills
  • Outstanding interpersonal, written and oral communication skills
  • Ability to handle multiple projects simultaneously
  • Detail-oriented, independent and able to adjust to changing priorities
  • Able to quickly learn new software and functionality of new products
  • Ability to work collaboratively and enjoy working in a fast-paced technical environment
  • Proven track record of success in managing multiple projects/multiple presentation deadlines at one time
  • Ability to multi-task and manage time efficiently
  • Excellent skills with Microsoft Project, Word, Excel, and PowerPoint

Basic Qualifications:

  • Associates degree or professional healthcare certification
  • Minimum 2 years experience in leading healthcare solutions implementations

Preferred Qualifications :

  • Bachelor degree
  • 4 plus years leading healthcare solutions projects
  • Pharmacy or clinical operations work experience
  • Experience effectively presenting technical information to leadership

Working Conditions

  • Remote
  • Working across multiple time zones
  • 75% to 100% travel
  • Physical demands of the role include bending, sitting, lifting, standing and driving

NOTE: Compensation will vary based on region. For the state of Colorado only, expected pay is$73,000 $85,000 per year.Benefits can be found on www.omnicellbenefits.com .

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