|Corporate Reputation Manager|
Location: Phoenix, AZ
Employment Type: Full Time
Date Posted: 07/31/2021
Expire Date: 11/10/2021
Job Categories: Advertising/Marketing/Public Relations, Arts, Entertainment, and Media, Healthcare, Other, Information Technology, Sales, Executive Management, Medical, Nonprofit and Volunteer Services
Corporate Reputation Manager|
About the Team
The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings his or her own point of view to create a unique experience for the pets and pet parents.
About the Job
Corporate Reputation Manager
The Corporate Reputation Manager plays a central role in developing and implementing PetSmart’s proactive corporate narrative and reputation strategy. This individual will lead initiatives that strengthen PetSmart’s corporate reputation including civic engagement, conference and external award strategies. Additionally, this role will assist in the handling of crises and issues, including management of the social media community management (Social Care) team.
Our ideal candidate will have a passion for telling PetSmart’s story and previous experience creating a corporate narrative and reputation strategy for a large company. The Corporate Reputation Manager will also have a proven track record of problem-solving, using excellent judgment and appropriate discretion and working collaboratively across multiple teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
EDUCATION and EXPERIENCE
About the Culture
Our home office offers outstanding amenities in a fun and rewarding workplace including: