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Featured Employers
Field Service Engineer II
Company: Thermo Fisher Scientific
Location: Nashville, TN
Employment Type: Full Time
Date Posted: 07/30/2021
Expire Date: 10/17/2021
Job Categories: Agriculture, Forestry, & Fishing, Computers, Software, Customer Service and Call Center, Engineering, Information Technology
Job Description
Field Service Engineer II

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Summary:

Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Engineer III Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer III Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.

Essential Duties and Responsibilities:

  • Perform on-site installation, repair, preventative maintenance, and qualification of Molecular Spectroscopy instrumentation (FTIR, Raman, UV-Vis)
  • Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
  • Show and demonstrate progression in training and certification for advanced products.
  • Other duties may be assigned.

Education and/or Experience Requirements:

  • Bachelors Degree in Chemistry, Sciences or related field preferred or equivalent experience
  • 3-5 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
  • Hands-on experience with Molecular instrumentation (FTIR, Raman, UV-Vis) preferred
  • Effective communication skills and establishing good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation

Physical Work Requirements:

  • Must be available to travel on a daily basis, and up to 50% overnight
  • Must be able to lift 40 lbs.
  • Must be able to stand for long periods of time
  • Must be able to work overtime
  • Valid Driver’s License Required
  • Able to successfully pass federal background checks

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Contact Information
Company Name: Thermo Fisher Scientific
Website: https://thermofisher.contacthr.com/...
Company Description:

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