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Software/Application Technology Support Manager
Company: Accenture
Location: Irving, TX
Employment Type: Full Time
Date Posted: 07/29/2021
Expire Date: 10/06/2021
Job Categories: Computers, Software, Information Technology, Executive Management
Job Description
Software/Application Technology Support Manager

Software/Application Technology Support Manager (Accenture LLP; Irving, TX): Accenture LLP has multiple openings for the position of Software/Application Technology Support Manager in Irving, TX, and the job duties are as follows:

  • Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution;
  • Drive incident, issue and outage management, investigation, and restoration;
  • Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance;
  • Schedule, track and facilitate acceptance of changes to the production environments by using the applicable processes;
  • Operate IT production services according to Service Level Agreements (SLAs);
  • Provide operational support, ensuring production systems and devices are online and available;
  • Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team;
  • Act independently to determine methods and procedures on new assignments;
  • Make decisions that impact the team through regular consultation with senior management; and,
  • Adhere to strategic direction set by senior management.
Contact Information
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