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Featured Employers
Analytic Consultant 4
Company: Wells Fargo
Location: Charlotte, NC
Employment Type: Full Time
Date Posted: 06/24/2021
Expire Date: 08/04/2021
Job Categories: Accounting/Auditing, Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Military, Sales, Research & Development, Web Technology
Job Description
Analytic Consultant 4
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Enterprise Complaints Data, Analytics, and Reporting organization (CDAR), within Enterprise Customer Excellence, is made up of 8 teams who are responsible for:

  • Provides root cause analysis with supporting governance and reporting, to identify emerging trends potential systemic issues, and top complaint drivers
  • Uses advanced analytical approaches to uncover insights into ways Wells Fargo can better serve customers
  • Provides consistent enterprise and business level reporting that includes volumes, trends, emerging risks, themes, root causes, issues, corrective actions, and key indicators
  • Monitors activity in the capture, quality, and escalation of complaints for the businesses
  • Performs proactive complaint-level investigation and research through operational and analytical investigation

The Voice of Customer Advanced Listening (VoCAL) team is currently seeking an Analytic Consultant to join their team.  As an Analytics Consultant you will be responsible for recognizing opportunities to improve the customer experience using analytics and business intelligence. More specifically, you will support the production of dashboards, scorecards and other business intelligence tools to help evaluate and improve the customer experience using unstructured voice of customer data (e.g. speech and written communications), structured operational data (e.g. loan payment behaviors) and customer interaction data (e.g. web events).

Responsibilities Include:

  • Think creatively and identify opportunities to leverage analytics and data visualization to improve the Wells Fargo customer experience
  • Translate and summarize complex analysis into understandable, actionable insights and recommendations that directly drive effective business strategy
  • Retrieve, combine, and transform data from numerous information systems
  • Work effectively in a team environment, as well as independently, to deliver against key business initiatives
  • Creating visual stories by simplifying complex data into easy-to-digest insights

**Charlotte NC, Minneapolis MN and West Des Moines, IA are preferred locations, however, other locations within the Wells Fargo footprint may be considered. **

The salary range displayed below is based on a Full-time 40 hour a week schedule.
Salary range is determined by the location of the job

NC- Charlotte: Min: $ 78,100  Mid: $110,000 Max: 141,900
IA-Des Moines: Min: $ 78,100  Mid: $110,000 Max: 141,900
MN-Minneapolis: Min: $ 78,100  Mid: $110,000 Max: 141,900

May be considered for a discretionary bonus.



Required Qualifications

  • 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling
  • 2+ years of experience creating visual reports with one or combination of the following: SSRS, Tableau, or PowerBI



Desired Qualifications

  • Extensive knowledge and understanding of research and analysis
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills



Other Desired Qualifications
  • SQL experience
  • Knowledge and understanding of Python
  • Knowledge and understanding of data visualization 
  • Knowledge and understanding of business intelligence tools
  • Teradata experience
  • SAS experience
  • Extensive knowledge and understanding of research and analysis
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • UNIX experience


Job Expectations

  • Ability to travel up to 10% of the time



Street Address

NC-Charlotte: 401 S Tryon St - Charlotte, NC
IA-Des Moines: 800 Walnut St - Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Contact Information
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