|Analytic Consultant 4|
Company: Wells Fargo
Location: Minneapolis, MN
Employment Type: Full Time
Date Posted: 06/24/2021
Expire Date: 08/04/2021
Job Categories: Accounting/Auditing, Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Military, Sales, Research & Development, Web Technology
Analytic Consultant 4|
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
The Enterprise Complaints Data, Analytics, and Reporting organization (CDAR), within Enterprise Customer Excellence, is made up of 8 teams who are responsible for:
The Voice of Customer Advanced Listening (VoCAL) team is currently seeking an Analytic Consultant to join their team. As an Analytics Consultant you will be responsible for recognizing opportunities to improve the customer experience using analytics and business intelligence. More specifically, you will support the production of dashboards, scorecards and other business intelligence tools to help evaluate and improve the customer experience using unstructured voice of customer data (e.g. speech and written communications), structured operational data (e.g. loan payment behaviors) and customer interaction data (e.g. web events).
**Charlotte NC, Minneapolis MN and West Des Moines, IA are preferred locations, however, other locations within the Wells Fargo footprint may be considered. **
The salary range displayed below is based on a Full-time 40 hour a week schedule.
NC- Charlotte: Min: $ 78,100 Mid: $110,000 Max: 141,900
May be considered for a discretionary bonus.
Other Desired Qualifications
NC-Charlotte: 401 S Tryon St - Charlotte, NC
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.