|Business Support Consultant 4 Technical Writer|
Company: Wells Fargo
Location: Des Moines, IA
Employment Type: Full Time
Date Posted: 04/17/2021
Expire Date: 05/22/2021
Job Categories: Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Legal, Military, Sales, Executive Management, Research & Development, Writing/Authoring
Business Support Consultant 4 Technical Writer|
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.Â In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.
The role of Customer Remediations Business Support Consultant/Technical Writer is a critical role within the Customer Remediation COE Analytics organization.Â These positions will report to the Program Support manager and the Advanced Solutions manager.Â Within the Advanced Solutions team this role is fundamental to driving customer remediation plans built on standardized and repeatable solutions which favor our customers and improve accuracy, efficiency, and speed. The Advanced Solutions team is responsible for building these solutions in support of the Customer Remediation COE and partner groups by employing advanced analytic techniques and solution design methodologies to implement time-saving and highly accurate repeatable products. The Program Support team provides cross-functional support for CR Analytics including complaints, continuous improvement, consistency efforts, in-take activities and general program management. This role requires a sense of urgency, passion for results, and personal accountability for achievement.
The key responsibilities of this role include:
Other locations within the Wells Fargo footprint may be considered
TX-Irving:Â Min: $91,700 Mid: $131,000 Max: $170,300
Approved variable compensation component language - May be considered for discretionary bonus
TX-Irving: 5000 Riverside Drive - Irving, TX
Visit https://www.wellsfargo.com/about/careers/benefitsÂ for benefits information.