|Business Liaison Consultant 2 - Transactional Quality Management Team|
Company: Wells Fargo
Location: Des Moines, IA
Employment Type: Full Time
Date Posted: 04/17/2021
Expire Date: 05/21/2021
Job Categories: Accounting/Auditing, Consulting Services, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Legal, Military, Sales, Quality Control
Business Liaison Consultant 2 - Transactional Quality Management Team|
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.Â In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
The Transactional Quality Management Team is responsible for management of quality controls in support of the Customer Remediation Center of Excellence.Â They oversee quality control steps to meet expected Wells Fargo standards, policy and remediation requirements.
The Business Liaison Consultant 2 works with key business partners, providing subject matter expertise on a variety of assigned and ongoing business operations (that are managed by others) to ensure success in meeting business goals and objectives. Ensures efficiency, quality, cost effectiveness of solutions, and impasse and pipeline management relating to assigned operations. Enacts and monitors key indicators to ensure effective performance and control management of assigned operations. Establishes framework for assigned business operational reviews and suggests oversight strategies. Participates in performance monitoring reviews. Ensures effective integration/timing of change initiatives related to assigned business operations. Has ongoing accountability for effective operational controls. Influences technology or innovation opportunities on behalf of line of business or group. Participates on projects as needed.
Key responsibilities include:
Please Note: Selected candidate will be required to work within one of the following Wells Fargo locations: Charlotte, NC; Fort Mill, SC; Des Moines, IA; Minneapolis, MN; Dallas, TX; Irving, TX; Phoenix, AZ. Potentially open to other locations across the Wells Fargo footprint.Â Relocation assistance is not available for this position.
Position is currently remote; however, candidate(s) will be required to work on site when Wells Fargo returns to standard operating model.
Please note: based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.
Other Desired Qualifications
The salary range displayed below is based on a Full-time 40 hour a week schedule.
IA-Des Moines: 6200 Park Ave - Des Moines, IA
Visit https://www.wellsfargo.com/about/careers/benefitsÂ for benefits information.