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Control Director
Company: Wells Fargo
Location: Des Moines, IA
Employment Type: Full Time
Date Posted: 04/17/2021
Expire Date: 05/20/2021
Job Categories: Construction, Mining and Trades, Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Military, Sales, Executive Management, Quality Control, Research & Development, Energy / Utilities
Job Description
Control Director
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Control Director is tasked with providing support within the Chief Control Executive Risk Assessment team to ensure effective frameworks are established as well as to ensure that significant and emerging risks are captured properly as they arise. This position sits within the Strategy, Planning and Governance organization and will support activities aligned with the Enterprise Risk Control Self-Assessment program, ERIA, ORE, internal control program (ICP), Foundational Risk Components (FRC), front-line monitoring and Evidence Based Control Evaluation (EBCE) activities required to drive the implementation of Wells Fargo's policies across all business groups and enterprise functions. This role will partner with executive management to define and deliver initiatives and programs and will build relationships with a wide variety of senior leaders and Enterprise partners.

Specific Responsibilities:
• Serve as the Program Management leader for Control-assigned consent order initiatives, connecting multiple work stream activities across multiple groups within the CCE, across Control groups and with front line driving consistency, efficiency and quality
• Drive the enterprise design and implementation of RCSA rollout and control evaluation along with ERIA, ORE and foundational risk components
• Demonstrate strong relationship-building and project management skills in order to drive consistent execution of the programs within the Control Executive Teams, across Control groups and with front line
• Facilitate development of front-line processes and procedures for multiple program requirements along with process training and implementation execution
• Support management of consent order action plan elements assigned to Control, including measurement of progress, communication of progress, achievements and metrics dashboard reporting
• Engage with Strategy, Planning and Governance leadership team as required in support of consent order work stream activities and deliverables
• Provide support of governance activities and guidance over risk program activities
• Assess and mitigate risks associated with development of data sets, metrics, KRIs and project plans
• Aggregate, evaluate, report results and escalate where necessary.  Recognize opportunities for improvement in the business and to act on those opportunities
• Develop presentations and materials for senior leaders with effectiveness across a wide range of audiences, with demonstrated ability to draw insights and conclusions from content originating from multiple sources and of various quality levels and to tie those insights into a cohesive story/executive presentation

Required Qualifications

  • 7+ years of management experience
  • 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Desired Qualifications

  • Process design or improvement experience
  • Ability to meet stringent deadlines
  • Ability to work in a fast paced deadline driven environment
  • Excellent verbal, written, and interpersonal communication skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Experience with governance and oversight requirements for regulatory and risk reporting
  • Knowledge and understanding of ever-evolving regulatory environments and governance processes

Other Desired Qualifications

• Strong expertise in ERIA, ORE, RCSA and/or control evaluation/ QC/QA process development, execution and reporting
• Clear understanding of risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type
• CISA or CRISC certification desired
• Technical understanding of Corporate Risk operations, processes, and responsibilities.
• Track record of managing transformation efforts, preferably in the context of risk management/control with demonstrated ability to contribute or lead enterprise wide initiatives
• Able to think strategically and pivot between multiple priorities
• Ability to work effectively in a matrixed environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Strong listening and communications skills (both written and oral) with the ability to convey complex information and ideas both simply and clearly
• Able to synthesize material from multiple sources (e.g., presentations, SharePoint sites, regulatory materials, etc.) to create logically-structured content that clearly communicates the intended topic to a wide range of audiences
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators (including virtual), experience working in a matrixed environment and the ability to effectively manage and build relationships within the business and enterprise Risk function
• Leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes
• Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate
• Analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently when necessary
• Demonstrated strength delivering effective solutions from concept to execution.
• BS/BA degree or higher, MBA or other advanced degree from a top program preferred
• Advanced experience with Microsoft Word, Excel, Power Point and Share Point
• Data visualization/mining skills, including the ability to analyze and explain complex data sets
• Experience developing communications materials for diverse audiences
• Experience with project planning and execution

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Contact Information
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