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Manager, HR Support Services
Company: Pfizer
Location: Tampa, FL
Employment Type: Full Time
Date Posted: 04/17/2021
Expire Date: 05/24/2021
Job Categories: Biotechnology and Pharmaceutical, Computers, Software, Government and Policy, Human Resources, Information Technology, Installation, Maintenance, and Repair, Legal, Manufacturing and Production, Warehousing, Executive Management, Quality Control, Research & Development, Medical
Job Description
Manager, HR Support Services
**Why Patients Need You:** Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

**Role Summary:** The Digital Operations & Automation team is responsible to provide operational support globally for all solutions within Human Resources (HR) & Global Business Solutions (GBS) domains.

The Support and Operations Manager role is the subject matter expert that focuses on Service, Operations and Support Delivery for all HR applications (Local/Regional/Global) in the markets under her/his responsibility. Continuous Service improvement is a key aspect of this role.

**Role Responsibilities:**

+ Own Application Service Delivery for various applications within HR & GBS domains across all markets assigned.

+ Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency.

+ Drive Application rationalization to reduce local applications to the absolute minimum. Identify opportunities to decommission applications or move to regional / global solutions.

+ Continuous Improvement: own detailed trend analysis and reports regarding application performance, identify areas for improvement, agree and implement improvement plans with Pfizer Digital Client Partners, in coordination with the Digital Commercial Enablement and Market Facing Products and Solutions teams.

+ Partner with Service Providers to drive increased value from services.

+ Responsible for vendor relationship management for all 3rd parties involved in the application support and maintenance across the markets and applications under his/her responsibility.

+ Ensure alignment across the Pfizer Digital organization and service providers - effectively utilizing the Pfizer Digital organization.

+ Manage projects and change initiatives through the project life cycle, ensuring delivery to required time, cost & quality.

+ Adhere to the Pfizer Digital Process Framework, collaborate and work with various teams within Pfizer Digital to ensure compliance with Pfizer Digital standards.

+ Maintain a technical understanding of global & regional applications within the portfolio.

+ Follow appropriate Governance & Compliance processes for technology engineering, project management and application support.

**Communication:** Provides status updates and communicates relevant Digital-related information to key stakeholders. Serves as main point of contact on all Digital-related matters for area of responsibility.

**Qualifications (Must-Have):**

+ Bachelor's Degree required

+ 5+ relevant experience as a business information technology professional in one or many roles such as a business partner, technical project manager, business analyst, service delivery manager.

+ 5+ years of experience designing and implementing APIs / integrations.

+ Functional and technical knowledge of HR solutions - Workday, Kronos, HR Payroll, ServiceNow, Data Warehouse and Appian technologies.

+ Good understanding of cloud and SaaS solutions is needed.

+ Working experience with both Agile & Waterfall development methodologies.

+ Hands-on experience with performing configurations and functional customizations.

+ Hands-on testing experience to ensure the solution meets customer's requirements.

+ Desired to have integration experience with other functional modules as well as other edge systems such as Workday, Concur, Kronos, Ariba and Payroll etc...

+ Software Development Lifecycle management, including production system maintenance & operation. Good understanding of Incident and Problem management is needed.

**Qualifications (Nice to have):**

+ Experience with application performance optimization and rationalization is a plus.

+ Understanding of DevSecOps methodologies & various applications like GitHub, Jira, Tosca, etc...

+ Proven relevant progressive experience in a pharmaceutical industry.

**Other Job Details:** Last Date to Apply to Job: **4/26/21**

Eligible for Employee Referral Bonus

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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