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Featured Employers
Facility Services Lead
Company: VHB
Location: Watertown, MA
Employment Type: Full Time
Date Posted: 09/19/2021
Expire Date: 10/20/2021
Job Categories: Administrative and Support Services, Advertising/Marketing/Public Relations, Customer Service and Call Center, Engineering, Information Technology, Installation, Maintenance, and Repair, Internet/E-Commerce, Real Estate, Sales, Science, Transportation, Executive Management, Research & Development, Environmental, Web Technology, Development and Fund Raising, Energy / Utilities
Job Description
Facility Services Lead


VHB is seeking a Facility Services Lead to join its Watertown, MA office.  This is an internal support position, reporting only to the Workplace Operations Manager, that services all levels of professionals including executives, engineers, marketing, and administrative support staff. 

About Us

WE ARE VHB—a passionate team of engineers, scientists, planners, and designers tackling exciting challenges in the transportation, real estate, institutional, applied technology, and energy industries—serving a range of public- and private-sector clients. At VHB, we are dedicated to improving mobility, enhancing communities, and balancing development and infrastructure needs with environmental stewardship.

  • We are creative problem-solvers
  • We work hard, and we give back
  • We like our colleagues, and we love Mondays (really)
  • We are diverse, caring, welcoming, and fun!

VHB has consistently been rated one of the top AEC firms to work for across our 30+ offices on the East Coast. We’re growing, and we hope you’ll join us!

About the Position

Facility Services Lead | Watertown, MA

Located in VHB’s Corporate office in Watertown, this role will be focused on coordination of Mailroom, Reception, Supply, Dining and Executive Conference Center services and staff with emphasis on customer service. Upbeat, professional demeanor and communications skills are a must. This is a full-time position Monday through Friday from 9a-6p subject to change based on the needs of the company.



  • Lead Staff of Receptionists, Facility Service Coordinators, and Courier
  • Lead and coordinate daily activities and operations
  • Develop and improve processes to enhance productivity
  • Set schedules to provide maximum service to the office
  • Mailroom Services
  • Operate and maintain postage machine including supplies, services, reports, and funds
  • Retrieve, weigh, meter, and record outbound mail in accordance with USPS / FedEx guidelines
  • Receive, record, distribute all loading dock deliveries
  • Order, organize and maintain ample amounts of office supplies and shipping materials
  • Dining Services
  • Maintain a clean dining facility
  • Manage & Setup cafeteria inventory
  • Oversee equipment maintenance schedules
  • Executive Conference Center Services
  • Set up and breakdown meetings and events
  • Coordinate AV and Facilities needs with IT
  • Ensure all conference rooms are clean and properly stocked with amenities
  • Functions and Events
  • Coordinate inhouse meetings and events including company charitable events
  • Assist with the ordering and preparation of food as necessary
  • Manage set up and breakdown
  • Vendor Coordination
  • Ensure delivery quality and schedule is met
  • Process maintenance requests
  • Manage staff account cards
  • Office Administration
  • Manage front desk
  • Assist with new hire setups and office relocations
  • Assist with coordination of maintenance for department vehicles
  • Work cohesively with facilities and administrative team members
  • Other administrative duties as needed

Skills & Abilities

  • Team oriented, with capability to work independently and meet deadlines
  • Time management and multi-tasking skills a must
  • Organized, focused, and detail oriented with excellent follow through abilities
  • Flexible, resourceful, enthusiastic, creative problem solver
  • Basic computer skills including internet and Microsoft Office Suite programs (e.g., Outlook, Word, basic Excel).
  • Strong written verbal, and interpersonal communication skills
  • Able to follow safe and sanitary cafeteria working practices
  • Able to maintain confidential information
  • Able to walk and stand for periods up to 6 hours
  • Able to lift, carry push, and pull objects up to 30 lbs
  • Open to occasional evening shifts


  • 3-5 years of experience managing facility/support staff in an office environment
  • Customer-service focused
  • Valid driver’s license
  • Previous mailroom or office facilities experience a plus
  • Basic understanding of machinery a plus

Please submit applications online.


VHB is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status age, or any other federally protected class.




Contact Information
Company Name: VHB
Website: https://careers-vhb.icims.com/jobs/...
Company Description:

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