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|Customer Success Team Manager - Everyday Banking|
Company: Wells Fargo
Location: Charlotte, NC
Employment Type: Full Time
Date Posted: 09/25/2020
Expire Date: 10/29/2020
Job Categories: Banking, Finance/Economics, Financial Services, Information Technology, Insurance, Military, Executive Management
Customer Success Team Manager - Everyday Banking|
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.Â In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer & Small Business Banking Operations (CSBBO) Contact Centers serve consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts how, where, and when they wish.
The Customer Success Team Manager is responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience. Performs day-to-day coaching and management of team members that receive customer inquiries or issues through a number of channels (for example: phone, email, text, live chat, video chat, etc.) to improve and enhance the customer experience.
As a Customer Success Team Manager, you'll be passionate about developing others through mentorship, coaching, and career pathing while also seeking opportunities for self-improvement on the road to developing yourself.
You'll be a skilled communicator and storyteller who inspires and motivates others through infectious positivity, passion, and enthusiasm, while demonstrating the highest levels of integrity of doing what's right for our customers and team members. You will empower your team members through honest, transparent, and timely feedback.Â Your desire to realize the Wells Fargo Vision of satisfying our customers' financial needs and helping them succeed financially will serve as your inspiration at the core of everything you do.
Creating a fun, dynamic environment where everyone is welcome and valued will be key as you foster a sense of community and belonging. As a collaborative business partner who actively listens to the needs of the team, you'll encourage constant learning to help deliver an improved customer and team member experience. Lastly, you'll be a brand ambassador who embraces the Wells Fargo Vision, Values, & Goals by demonstrating on a daily basis the connectedness of the frontline to the overarching mission of the company. Your ability to highlight the importance of the role our team members play and how it connects to the goals of our company will position you and your team for success.
This position will be part of the Everyday Banking group who provides service for online and consumer products and services.
Primary responsibilities for this role will include but are not limited to:
Schedule will be:
This role requires the flexibility to work additional hours to support business needs.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC