Parking Services Division Manager
The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.
The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.
About Our Opportunity
We are currently hiring a full-time Parking Services Manager to join the Transportation Department. The purpose of this position is to perform supervisory work in the operation, security and maintenance of City parking facilities and enforcement of parking statutes and ordinances.
This position is open until filled with an initial application review beginning on January 7th, 2019.
Essential Duties and Responsibilities:
Develops budgets by defining priorities, determining costs, administering allocated funds, ensuring proper maintenance and accounting of funds and analyzing revenues and expenses.
Oversees operations by allocating resources, taking corrective action as needed, determining policy waivers and developing, implementing and administering policies and procedures for enforcement of regulations.
Supervises staff by recruiting, hiring, training and scheduling employees, assigning and directing work of subordinates, ensuring adherence to established policies, procedures and standards, assisting and advising employees and resolving non-routine problems.
Adjudicates appeals of citations and associated penalties for violations of parking ordinances.
Ensures proper maintenance of facilities and vehicles by determining needed repairs and allocating resources.
Reviews and analyzes parking operations statistics and prepares summary reports and projections.
Bachelor's degree in Business Administration, Accounting or related field, with at least three (3) years of progressively responsible related experience; or Associate's degree, with at least five (5) years of progressively responsible related experience; or High School Diploma or equivalent with at least eight (8) years of progressively responsible related experience.
Supervisory experience is required.
Certified Administrator of Public Parking (CAPP) certification a plus but not required.
Advanced knowledge of procedures and practices to analyze and resolve unusual or difficult problems.
Skills and Abilities:
Ability to read, summarize and/or compare general workplace data and graphics, such as flow charts, maps, tables, etc.
Ability to conduct advanced research on organizational policies and procedures, best practices and innovative techniques.
Ability to compile data into a technical report and share with a direct supervisor or department director.
Ability to think creatively for the primary purpose of increasing efficiency and effectiveness.
Ability to communicate effectively in spoken and written form.
Ability to research program documents and narrative materials, and develop reports from information gathered.
Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
Ability to develop and maintain effective working relationships as required by work assignments.
Ability to work independently with limited supervision.
Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
Ability to bring resources together to resolve a problem or provide a solution.
The City of Asheville is committed to being the employer of choice in the region and the best local government in North Carolina. If you are a seasoned professional or just beginning your career, we encourage you to join our team.
The largest city in Western North Carolina and the 11th largest city in the state, Asheville is the county seat of Buncombe County with a diverse population of more than 84,000.
Asheville was named one of “25 Best Places for Business and Careers” by Forbes.com. “Our Quality of Service, Your Quality of Life” is what we believe at the City of Asheville. More than 1,100 employees work each day to bring this quality of service to Asheville residents. The City operates under a council/manager form of government. The Asheville City Council sets policies and enacts ordinances, which are then carried out under the city manager’s direction. The city council is comprised of an elected Mayor and six council members. The city council is committed to effec¬tive strategic planning with clearly identified yearly and quarterly goals.
The Asheville Way
Continuous Improvement: Asheville employees are trained professionals who improve service delivery by balancing needs, resources and innovation.
Integrity: Asheville employ¬ees demonstrate character with courage, honesty and pride.
Diversity: Asheville em¬ployees value and respect a diverse community, work¬force and ideas.
Safety and Welfare: Asheville employees value the safety and welfare of our employees and the citizens we serve.
Excellent Service: Asheville employees strive to address needs with courtesy, compassion, timeliness, efficiency and commitment.
The City of Asheville is a member of the Western North Carolina Diversity Engagement Coalition (WNC DEC). To learn more about the WNC DEC visit http://www.wncdec.com/ or search for WNC DEC on LinkedIn or Facebook.
To learn more about the City of Asheville's employment opportunities visit www.ashevillenc.gov/jobs .
Please visit our employer showcase!