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Job Title: ITSA - Client Support Specialist I
Location: Edwardsville, IL United States
Position Type: Full Time
Post Date: 05/16/2017
Expire Date: 06/16/2017
Job Categories: Computers, Hardware, Computers, Software, Collegiate Faculty, Staff, Administration
Job Description
ITSA - Client Support Specialist I
Under administrative direction of the Manager, the Information Technology Support Associate (ITSA)- Client Support Specialist I provides timely and effective support for computer solutions to customer service problems, as well as the installation, configuration, and maintenance of computer hardware and software. The ITSA also provides hardware, software and networking training.

This position also works as part of the team that refreshes leased computers on campus during the lease cycle. Additionally, ITSA- Client Support Specialist I provides direct support for computer solutions in computer labs and classrooms including installation, configuration and maintenance of the computers.

The Information Technology Support Associate- Client Support Specialist I may be assigned additional duties and responsibilities in support of the departmentís mission and goals.

This position is a current civil service vacancy at Southern Illinois University Edwardsville. This position will close to applicants at close of business, 4:30 pm CST, on the posting end date.

Applicants must submit a Civil Service application (required), a detailed resume, and unofficial transcripts, including those for SIUE, through HireTouch. Your resume should reflect all relevant skills and experience related to the minimum qualifications listed for this position. If qualifying by education, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for Veteranís preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility. Please submit any other licenses or certifications related to the position at the time of application.

To apply for a vacancy, click the ďApplyĒ button. This will prompt you to access your existing HireTouch account or create a new account. Instructions for creating a new account are available at: HireTouch Set-Up. Only create a new account if you have NEVER created an account. In your HireTouch account, you will upload all necessary documentation as requested above. After logging in or completing your new profile, you can then complete your application process for individual positions.

For Civil Service positions, Illinois residency is required within 180 calendar days of the start date for the designated position.

Applicants will be subject to a background check and/or drug screening prior to an offer of employment. NOTE: Some positions are represented by a union and may require union dues.

For more information, please visit the Office of Human Resources website at www.siue.edu/humanresources or call Civil Service Testing at 618-650-2190.
Qualifications & Requirements
1. High school graduation or equivalent.
2. Any combination totaling one year from the following categories:
(a) Progressively more responsible work experience in an Information Technology (IT) related profession.
(b) College course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
60 semester hours or Associateís Degree equals one year

Please Note: As required by the position to be filled, additional education, training and/or work experience in an area of specialization inherent in the position may be necessary in meeting credential requirements.

Preferred Qualifications:
1) 1 to 3 years' installing, upgrading, and troubleshooting computer hardware and software;
2) 1 to 3 years' demonstrable knowledge of scripting languages OR programming, and programming theory and practice;
3) 1 to 3 years' troubleshooting computer networking technology, servers, services, and related protocols such as TCP/IP, NETBIOS, AppleTalk, Bluetooth, IEEE 802.11;
4) 1 to 3 years' installing, maintaining, administering, and trouble shooting multiple operating system platforms such as DOS, MS-Windows, Apple Mac OS, iOS, Android, UNIX, etc.;
5) 1 to 3 years' Microsoft Deployment Toolkit or alternate large scale imaging experience;
6) 1 to 3 years' maintaining systems in an Active Directory environment;

All experience can be concurrent.
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Contact Information
Contact Name:Jennifer Oates-Blair
Contact Email:joatesb@siue.edu
Company Description:
SIUE is a nationally recognized university that provides students with a high-quality, affordable education that prepares them for successful careers and lives of purpose. Built on the foundation of a broad-based liberal education, and enhanced by hands-on research and real-world experiences, the academic preparation SIUE students receive equips them to thrive in the global marketplace and make our communities better places to live. SIUE awards degrees in undergraduate and graduate programs encompassing the arts, sciences, nursing, education, health, human behavior, business and engineering. The Schools of Dental Medicine and Pharmacy award first-professional doctoral degrees in dental medicine (DMD) and pharmacy (PharmD). SIUE is an NCAA Division I member of the Ohio Valley Conference, as well as the Missouri Valley Conference in menís soccer and the Southern Conference in wrestling. The Edwardsville campus is supplemented by campuses in Alton and East St. Louis.
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